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Customer Service
- Shipping & Delivery
- orders are shipped within the united states via USPS and processed within one to three business days from the date of purchase. All shipping costs for customer orders are $0. PLEASE NOTE: WE ARE UNABLE TO DELIVER TO P.O. BOXES.
- Returns & Replacements
- you may return sale merchandise for exchange or store credit only with original receipt up to 30 days from purchase date. shipping charges are non-refundable. all returns must be in original condition- undamaged with original tags and packaging. returned items that do not meet these qualifications will not be accepted. a store credit authorization number will be e-mailed to the address provided in order to make future purchases. To make a return or exchange, please call us at 330-725-1935 and send regular mail (USPS) with merchandise and receipt in original packaging. please note, Stan's Plans Inc. does not assume return shipping costs.
- Ordering
- Stans Plans Inc. transacts all orders through the PayPal payment system or via mailed check. They are processed at time of receipt and an e-mail confirmation will be sent. All advertised sale prices are automatically calculated at checkout.
- Lost or Damaged Shipments
- Lost or damaged merchandise will be refunded including shipping charge if the product is defective, damaged or the wrong product was shipped. Please contact us immediately if you believe your package has been lost. Lost shipment is subject to verification. if your package appears to have sustained damage please note when signing for the shipment and contact us immediately. keep all shipping materials including box and all contents. Refunds will be processed in the original form of payment within five business days from the date the package is received. an e-mail notification will be sent to the address listed on your account once the transaction has been processed. please note, your banking institution may require additional days to process and post the transaction to your PayPal.
